---
type: Method
title: Delivery and service commitments
description: 24-hour delivery in hub cities, about two days elsewhere in India, same-business-day replacement on failure, and a 24/7 helpdesk.
resource: https://cpromptsolutions.in/solutions/
tags: [sla, delivery, replacement, support, uptime]
timestamp: 2026-08-17T00:00:00Z
---

# Delivery and service commitments

These are the commitments C Prompt Solutions publishes. They are stated as service targets, and the
binding version of any of them is the signed agreement for that order.

* **Quote turnaround**: an itemised quote, usually within 2 hours of the enquiry.
* **Delivery**: 24 hours to desks in the eight hub cities once an order is confirmed; about
  2 business days elsewhere in India. Local stock in the business-unit cities is what makes the
  24-hour window possible.
* **Replacement**: if a device fails, a replacement is dispatched the same business day in
  serviceable cities. Maintenance is included at no extra cost, so a failure is not a new invoice.
* **Helpdesk**: available 24/7.
* **One contract**: one agreement, one point of contact and one invoice across all eight cities.

Related: [Coverage](../company/coverage.md),
[Device lifecycle](device-lifecycle.md).